Complaint Handling and Dispute Resolutions for Small Business Customers
Support IT prides itself in providing excellent customer service, however in the event of an issue please follow our guidance notes below.
Ofcom requires every public communications provider in the UK to provide customers with a compliant Code of Practice.
In the event that you have an issue to report, please call Customer Services on 03456800210, where we will do our utmost to resolve your issue in a timely manner. We protect the privacy of the information disclosed during this conversation, please refer to our Privacy statement. In order to protect your privacy, we may ask you some questions to confirm that we are speaking to person responsible for the account. We aim to resolve complaints within 10 working days, however depending on the nature of the issue this may take longer.
You can also contact us via the following methods:
Unit 2 Croxted Mews
286a-288 Croxted Road
If at any point of raising your complaint you are unhappy with the progress you can request for the complaint to escalated to a manager.Should the matter still be outstanding after 8 weeks then you are entitled to seek assistance to an Alternative Dispute Resolutions (ADR).
Ofcom Code of Practice
Codes of Practice for Complaints
14.4 The Communications Provider shall have and comply with procedures that conform to the Ofcom Approved Code of Practice for Complaints Handling when handling Complaints made by Domestic and Small Business Customers about its Public Electronic Communications Services
14.5 The Communications Provider shall implement and comply with a Dispute Resolution Scheme, including any final decision of the Dispute Resolution Body made in accordance with that Scheme, for the resolution of disputes between the Communications Provider and its Domestic and Small Business Customers in relation to the provision of Public Electronic Communications Services.
Ombudsman Services: Communications
PO BOX 730
0330 440 1614 (phone)
0330 440 1615 (fax)
0330 440 1600 (textphone)